Frequently Asked Questions
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Q: Are all Millegansis© pieces authentic?
A: Of course, all our jewelry is made of 100% gold, sterling silver, and certified flawless diamonds, and we include a quality certificate with each piece. -
Q: How do I ensure the correct ring or bracelet size?
A: We provide a detailed size guide on our website with a video tutorial to help you choose the best size. You can contact customer service for immediate assistance. -
Q: What is the delivery time and shipping methods available?
A:-
Within the Kingdom: 2–5 working days (free delivery for orders above 199 SAR).
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Gulf countries: 5-8 working days.
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Other countries: 7–12 business days, with step-by-step tracking.
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Q: Can I return or exchange the product?
A: Yes, we give you the right to return or exchange within 7 days of receiving the order, provided that the item is unused and in its original packaging. -
Q: How do I use the discount code “15Off”?
A: Add the items you want to your shopping cart, then enter the code “15Off” in the “Discount Code” box before completing the payment to get a 15% discount. -
Q: Is gold and silver washed separately?
A: To maintain the shine of your pieces, it is recommended to clean them with a soft cloth designed for jewelry, and avoid exposing them directly to chemicals and perfumes. -
Q: How do I ensure the security of my information when purchasing?
A: We use the latest encryption protocols and secure payment methods via bank cards and trusted electronic payment methods to fully protect your data. -
Q: Do you offer a special gift wrapping service?
A: Yes, we provide a luxury packaging service with elegant boxes and a greeting card, to make the gift look its best. -
Q: How do I contact customer service?
A: You can contact us via live chat on the website, or via email. -
Q: Do you offer custom designs upon request?
A: Of course! We accept custom design requests based on your stone selection and details, in consultation with our expert designers.
If you have any additional questions or need immediate assistance, do not hesitate to contact us. The Millegansis© team is always happy to serve you!
